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Contact Us / Technical Support

Contact Pacific Instruments HQ

Pacific Instruments, Inc.
4080 Pike Lane
Concord, CA 94520
Phone: 925.827.9010
Fax: 925.827.9023
salesrequest@pacificinstruments.com

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Technical Support, Repair & Calibration Services

Pacific Instruments understands the importance of providing technical support and hardware services that are second to none. By offering the highest level of support coupled with top quality product lines, we are confident our customers will have long term success and return to Pacific for future needs. One of our customers once commented that when they called for some technical support:

“It seemed like the application engineer wiped his desk clear, setup my exact configuration and focused on my questions for more than one hour – I wasn’t even a customer yet.”

We believe it is this kind of support that sets us apart and builds lasting relationships.

Technical Support

Whether you have hardware or software questions, we have people ready to help. Simply email TechRequest@pacificinstruments.com or call 925.827.9010, let us know the issue or questions you have and an application engineer work with you directly. If needed, we can often setup your specific configuration, in very short order, helping to answer your questions or solve any issues. We have a fleet of hardware and all versions of software at our disposal.

Calibration Services

Many facilities require yearly calibration and recertification of the Pacific Instruments conditioning and acquisition hardware. We offer a flat rate service on most products that often includes any component changes that might be necessary to make the card function like new. We offer flexible levels of urgency in calibration services to ensure any equipment downtime is predictable and controlled. Our larger customers have opted to purchase our ACS Calibration Systems, the exact same system we use to test and calibrate the hardware at our factory in California. This allows those facilities to maintain the hardware themselves, helping to manage calibration cycles and long term maintenance costs. Send an email to TechRequest@pacificinstruments.com or call 925.827.9010 and discuss your calibration requirements.

Repair Services

If you feel there are issues with your Pacific Instruments hardware that may require repair, we encourage you to email TechRequest@pacificinstruments.com or call 925.827.9010 and discuss those concerns with us. A hardware specialist will be happy to help troubleshoot any issues and help determine if the hardware should come back for repair or calibration. We offer flexible levels of urgency in repair services to ensure any equipment downtime is predictable and controlled.

RMA Request

Should your equipment require recalibration or repair, please contact us for an RMA by sending an email to RMARequest@pacificinstruments.com or calling us @ 925.827.9010. A Customer Service Representative will help you though the process. Equipment is shipped to:

NOTE: Please include a completed RMA Form with your return shipment.

Ship Equipment to:

ATTN: RMA# XXXX
Pacific Instruments, Inc.
4080 Pike Lane
Concord, CA 94520

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